Terms & Conditions

Last updated: 10 October 2026

These Terms & Conditions ("Terms") govern your use of the Helaza Stores website and app (the "Site") and any purchases you make through it. By creating an account or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

1. Acceptance of these terms

You must be at least 18 years old, or have permission from a parent or guardian, to create an account or buy from us. These Terms should be read together with our Privacy Policy.

2. Your account

• You are responsible for keeping your login details private and for all activity under your account.
• You must give us accurate and up-to-date information, including your name, email address and delivery address.
• Tell us immediately if you suspect unauthorised use of your account.
• We may suspend or close accounts that break these Terms or that we reasonably believe are being used fraudulently.

3. Orders, prices and payment

• All prices are shown in US dollars (USD) and include applicable taxes unless stated otherwise.
• An order is confirmed only when you receive an order confirmation email. Until then, we may cancel or change an order.
• We may refuse or cancel an order if a product is out of stock, a price is shown in error, or we suspect fraud. If you have already paid, we will refund you in full.
• Cash on Delivery (COD) orders must be paid in full when delivered. Repeated refusal of COD orders may limit your ability to use this option.
• Shipping charges, where they apply, are shown before you pay.

4. Delivery

• Delivery times shown on the Site are estimates, not guarantees.
• Risk in the goods passes to you when they are delivered to the address you provided.
• You must make sure someone is available to receive the order and check the package on arrival.
• You can track your order from your account under My Orders.

5. Returns and refunds

• You may request a return within the return window shown on the product page, if the item is unused, in its original condition and packaging, and has its tags.
• Items that are custom-made, personalised, or intimate products may not be returnable, unless they arrive damaged or incorrect.
• To start a return, submit a refund request from your account under Refund History. We will review it and tell you the outcome.
• Approved refunds are paid to your original payment method or to your Helaza wallet, depending on how you paid. Processing times depend on your bank or payment provider.
• If an item arrives damaged or wrong, please contact us within 48 hours of delivery with photos of the item and packaging.

6. Acceptable use

You agree not to:

• use the Site for any unlawful purpose or to break any law that applies to you;
• provide false information, impersonate another person, or use another person's account;
• attempt to hack, disrupt, scrape or overload the Site;
• post reviews or content that is false, abusive, or infringes someone else's rights;
• resell products bought from us without our written permission.

7. Content and intellectual property

The Site, including its design, logo, text, images and software, belongs to Helaza or its licensors and is protected by intellectual property laws. You may view and use the Site for personal shopping only. You may not copy, reproduce or distribute its content without our written permission. Product images and descriptions may be provided by vendors, who are responsible for their accuracy.

8. Limitation of liability

To the extent permitted by law, Helaza is not liable for indirect or consequential losses, including lost profits or data, arising from your use of the Site. Our total liability for any claim relating to a purchase is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be excluded under Nigerian law, including for death or personal injury caused by negligence, or for fraud.

9. Changes to these terms

We may update these Terms from time to time. The "Last updated" date at the top shows when they changed. Continued use of the Site after a change means you accept the updated Terms. For significant changes, we will tell you by email or through the Site.

10. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will be handled by the courts of Nigeria, unless you and we agree on another method, such as mediation.

11. Contact us

If you have questions about these Terms, contact us at:

• Email: Support@Helaza.com
• Phone: 123-456-7898
• Address: Helaza Demo Store, Demo Store India 345-659