Privacy Policy

Last updated: 10 October 2026

Helaza Stores ("Helaza", "we", "us") respects your privacy. This policy explains what personal information we collect when you shop with us or register as a customer or vendor, how we use it, and the choices you have.

1. Information we collect

• Account details: name, email address, phone number, and password (stored in encrypted form).
• Order and delivery details: shipping addresses, items purchased, payment status, and order history.
• Vendor details: store name, business type, registration number, tax ID (optional), and business address.
• Identity information (vendors): BVN, NIN, and uploaded identity or business documents.
• Usage data: pages visited, device type, and browser information.

2. How we use your information

• To create and manage your account and process orders and refunds.
• To deliver products and send order updates, tracking information, and receipts.
• To review and approve vendor applications and pay vendors.
• To prevent fraud, protect our customers, and meet legal obligations.
• To send marketing emails, only if you have opted in. You can unsubscribe at any time.

3. Identity verification (BVN and NIN)

Vendors must provide their Bank Verification Number (BVN) and National Identification Number (NIN) so we can confirm their identity. We use these only for verification and for meeting our regulatory obligations. Your BVN and NIN are encrypted, stored securely, and shown only in masked form (last four digits) within our systems. We do not use them for marketing and do not sell them.

4. Sharing your information

We do not sell your personal information. We share it only:

• With delivery partners, to deliver your orders.
• With payment providers, to process payments and payouts.
• With identity verification providers, for vendor checks.
• When required by law, a court order, or a government authority.

5. Security

We use industry-standard measures, including encrypted connections (HTTPS), encrypted storage for sensitive data, access controls, and rate limiting. No system is completely secure, so please keep your password private and tell us right away if you think your account has been misused.

6. How long we keep your data

We keep your information only as long as needed for the purposes described in this policy or as required by law. Vendor identity documents are kept for the period required by our compliance obligations and then securely deleted.

7. Your rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, to withdraw consent, and to object to certain processing. To make a request, contact us using the details below. We will respond within the time required by applicable law.

8. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the site is used, and show relevant offers. You can control cookies through your browser settings. Disabling some cookies may affect how the site works.

9. Contact us

If you have questions about this policy or your data, contact us at:

• Email: Support@Helaza.com
• Phone: 123-456-7898
• Address: Helaza Demo Store, Demo Store India 345-659

We may update this policy from time to time. The "Last updated" date at the top shows when it changed. Continued use of the site after a change means you accept the updated policy.